Employment

Employment

As of August 22, 2019

 

Building Engineer

The Charles H. Wright Museum of African American History seeks a permanent, full-time, benefits-eligible Building Engineer.

The Wright Museum is an equal opportunity employer and welcomes applicants without regard to ethnicity, gender identity, age, or sexual orientation.

About Us:

Founded in 1965, the Charles H. Wright Museum of African American History has for over half a century been a leading institution dedicated to the African American experience.

The Wright Museum houses over 35,000 artifacts and archival materials and is home to And Still We Rise: Our Journey through African American History and Culture, the museum's 22,000 square foot, interactive core exhibit, which is the largest single exhibition on African American history in existence. The Ford Freedom Rotunda and its 95-foot wide by 65-foot high glass dome; this architectural wonder is more than twice the width of the State of Michigan’s Capitol dome and just one foot shy of the width of the U.S. Capitol dome. Our Ring of Genealogy, a 37-foot terrazzo tile creation by artist Hubert Massey surrounded by bronze nameplates of prominent African Americans in history. The Museum has the General Motors Theater, a 317-seat facility for live performances, film, and presentations. The Wright serves over half a million people annually through its exhibitions, programs, and events.

Our missionis to open minds and change lives through the exploration and celebration of African American history and culture.
Our visionis of a world in which the adversity and achievement of African American history inspires everyone toward greater understanding, acceptance and unity!

Summary of Duties

This position requires skilled and semi-skilled tasks in the installation, repair, maintenance and operation of mechanical, electrical, environment controls, and HVAC systems.

Responsibilities and Requirements

·         Responsible for the installation, maintenance, operation and repair of mechanical and electrical equipment and systems.

·         Ensures proper operation of systems in compliance with required regulations and codes.

·         Tests, maintains and evaluates equipment by using instrumentation.

·         Inspects and repairs pumps, fans, valves and motors ensuring proper operation of the facility equipment and systems.

·         Performs all duties in a safe manner and in accordance with established work standards.

·         Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.

·         Must be a team player committed to working in a quality environment.

·         Strong electrical background and experience preferred.

·         Willing to perform other duties as assigned.

Required Education and Experience:

·         Must possess a City of Detroit 1st Class Refrigeration Operators License.

·         5+ years of experience in maintaining commercial HVAC systems.

·         Must have good verbal and written communication skills.

·         Must be able to be on call, work any shift including weekends.

Physical Factors:

·         Stamina to be on feet as well as lifting and bending continually

·         Ability to climb ladders

·         Heavy lifting of up to 50 lbs.or more

How to apply:
Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements. Please no phone calls.

 


Guest Service Associate

The Charles H. Wright Museum of African American History seeks a permanent, part time position.

General Summary of Duties

Guest Services Associates are highly motivated individuals who provide exceptional customer service during regular Museum hours and at special events. The Guest Services Associates transact at the Admission Desk and Museum Store. They actively promote programs and events; respond to email, inperson, and phone inquiry; collect and report on visitor metrics; and support other administrative tasks. Candidates should be team players capable of working in a fast-paced professional environment. Qualified applicants will have previous customer service experience and an interest in African American History and Culture. The position requires attention to detail, punctuality, and availability on weekends and some evenings for events.  As front-line ambassadors, The Guest Services Associate provides assistance across in-person, phone, and online channels.

Essential Duties of the Position:

·         Process admissions for all museum visitors, including assisting school group and tour group admissions processing.

·         Provide outstanding customer service to museum visitors by creating a friendly, welcoming and informative environment for all museum guests.

·         Cultivate knowledge of museum operations, history, exhibits, and membership program information to provide accurate information to museum visitors and guests

·         Promote membership sales by informing visitors of membership benefits

·         Perform daily register opening and closing procedures in accordance with policy and procedure.

·         Prepare nightly paperwork for accounting department.

·         Responsible for replenishing brochures/pamphlets/flyers to exhibits

·         Answer incoming phone calls to the museum and direct them to the proper party.

 

Required Education and Experience:

·         Two or more year’s customer service experience required.

·         One or more years cashiering experience in a fast-paced admissions-related environment (i.e. museum, entertainment, theme park, movie theatre) preferred.

·         Membership sales environment experience is a plus.

·         Proficiency in data entry in a PC environment and knowledge of database and office systems.

·         Demonstrate aptitude to learn, use, and apply appropriate customer service selling techniques as part of a team-centered, customer-focused environment.

·         Excellent customer service skills, attention to detail, and ability to problem solve.

·         Must be productive and approachable while working in a public space.

·         Demonstrate enthusiasm for delivering excellent customer service, with a positive attitude and a strong desire to learn about natural and cultural history.

·         Excellent verbal and written communication skills.

·         Must possess a desire to work with the public.

·         The position is required to work weekends on a regular basis and evenings as needed.

Work Conditions:

·         Position regularly works weekends and holidays

·         Works outdoors in warm weather conditions during festivals and special events.

·         Must be able to lift 35 lb. boxes or equipment.

·         Requires the use of a computer

 

How to apply:

Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements.