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Employment

As of September 3, 2014

Guest Services Associate

Job Type: Part-time

Minimum Education: High school diploma or GED equivalent

Reports to: Guest Services & SRO Manager

General Summary of Duties:
Under general direction of the Guest Services and SRO Manager, the Guest Services Associate is the face of the museum to the public. The Associate greets and welcomes guests, tour groups, and all members of the public into the museum, and provides general guidance, in addition to processing ticket sales and performing cashier duties.

Essential Duties of the Position:
• Greet and welcome guests, tour groups and members of the public entering the facility and provide a brief general orientation to the museum
• Be responsible for ticket sales and effective handling of the cash drawer
• Have the ability to rotate to other roles, including acting as gallery monitor, retail sales assistant, and special events set ups, as needed

Additional Key Responsibilities:
• Process sales transactions; process ticket sales for exhibitions, public programs and special events
• Monitor and replenish stock of supplies; maintain and balance cash drawer
• Assist customers and visitors with their purchases and handle special purchase requests
• Provide general orientation for guests in galleries and acts as gallery monitor.
• Assist in opening and closing retail outlets, as needed, for special events
• Other duties as assigned

Required Education and Experience:
• High school diploma or GED required
• Previous experience in a customer service position to include cash handling experience
• Good oral communication skills along with basic math aptitude

Incumbent must demonstrate the ability to perform the duties of the position with or without reasonable accommodations and in accordance with ADA guidelines and requirements.

Physical Factors:
• Must be able to sit and stand for extended periods of time
• Must be able to lift 10 lbs

Working Conditions:
• Museum/office environment
• May require work on nights and weekends for special events

Interested applicants should forward a resume and cover letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .