Employment

Employment

As of April 15, 2017

Facility Rental Field Sales Representative

Type: Full-Time

General Summary of Duties:  

The Facilities Rental Field Sales Rep is responsible for proactively soliciting appropriate business opportunities through a combination of teleprospecting, networking, outside sales calls, and direct sales to achieve revenue goals. They will be responsible for generating new business while maintaining contact with existing clients.

The Facilities Rental Field Sales Rep will be responsible for the catering sales and must possess strong organizational traits as well as a commitment to quality, accuracy, timeliness and results.

Essential Duties & Responsibilities:

• Identify, solicit, negotiate and book new and repeat business through various sales channels including but not limited to outside sales calls, telemarketing, mailings, networking.

• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.

• Improve sales strategies and the achievement of goals.

• Participate in various organizations and attend networking events to maintain high visibility and promote the Museum.

• Promptly follow up on all customer calls and inquires in an efficient and expedient manner.

• Build relationships to grow the Museum’s facility sales by serving as a brand ambassador.

• Prepare status and period end reports to keep management abreast of activities. Reports include action-plans, customer lead generation, and sales tracking.

Requirements:

• Bachelor's degree in relevant discipline

• Two (2) years working in event management/coordination

• Two (2) years of working in a sales driven environment

• Bachelor’s degrees in a relevant discipline

• Show initiative and ability to work independently

• Ability to multi-task and prioritize workload

• Works well under pressure and meets deadlines

• Excellent oral and written communication skills

• Must be organized and detail oriented.

• Professional manner

• Confident user of Microsoft Word, PowerPoint, Outlook and Excel

• Ability to work with minimal supervision.

Qualified applicants should email a resume, cover letter and portfolio link(s) to This email address is being protected from spambots. You need JavaScript enabled to view it..


Social Media & PR Specialist

Type: Full-Time

General Summary of Duties:  

This position reports to the Sr. Director of Marketing & Communications and helps create and execute marketing strategies and tactics to promote the museum, its exhibitions, events and services for dissemination across a variety of channels including print, web, radio, video, email and social media.

Essential Duties & Responsibilities:

• Learn everything possible about the museum and its mission, history, programming, and needs

• Conduct market research and constantly conceive ways to improve museum's market share

• Event marketing, taking lead on research, planning, and promotion of marketing activities for public programming. Help with event sponsor and partner solicitation. Participate in both broad-based and targeted audience development efforts.

• Phone, email, social media and in-person communications coordination

• Write news releases, executive messages, articles, advertorials, and promotional messaging

• Work with designers, printers, and vendors to produce print marketing materials including annual reports, newsletters, and promotional fliers

• Prepare content and provide updates for email marketing, websites, media calendars, and social media

• Distribution of marketing materials to the metropolitan Detroit community, including hands-on direction of interns, volunteers, and street-team tactics

• Relationship-building with journalists, bloggers, members, visitors, and donors

• Supervisory duties of interns and support staff

• Other duties as assigned

Qualifications:

• Bachelor’s Degree or equivalent experience in marketing, communications, advertising, or related field

• 3 - 5 years of demonstrated experience in a professional capacity - even if your own artistic or entrepreneurial projects

• Broad-based understanding of communications fundamentals, and an unwavering eye for detail

• Active interest in African American history and culture, the Arts, and/or a willingness to immerse yourself in these areas

• Excellent verbal and interpersonal communication skills. Be able to dive deep, learn about, and adopt the voice of the museum. Must be able to eloquently and efficiently speak to the importance of the museum and its mission in a compelling, engaging manner in a variety of settings and through a variety of channels.

• Exceptional writing skills. Marketing copy and article-length writing is expected on a regular basis. Accuracy, timeliness, and efficiency are expected, especially in regards to writing for online/social media outlets.

• Strong working knowledge of Microsoft Office and Google products

• Working knowledge of CMS platforms, especially Joomla, a plus

• Working knowledge of HTML, XHTML, and Constant Contact a plus

• Knowledge of and some ability with Adobe Creative Suite a plus

• Must be actively engaged on online social networks

• Must be Web 2.0 savvy

• Must have a strong interest in online and mobile media

• Strong customer service orientation

• Effective project management skills

• Ability to multi-task

• Must be able to work independently

• Be highly motivated and energetic

• Ability to interact professionally with clients, and have good judgment

Qualified applicants should email a resume, cover letter and portfolio link(s) to This email address is being protected from spambots. You need JavaScript enabled to view it..


Guest Services Associate

Type: Part-Time

General Summary of Duties:  

Under general direction of the Guest Services and SRO Manager, the Guest Services Associate is the face of the Museum to the public. The Associate greets and welcomes guests, tour groups, and all members of the public into the Museum environment. The Associate provides general guidance, in addition to processing ticket sales and performing cashier duties.

Essential Duties of the Position:

• Greet and welcome guests, tour groups and members of the public entering the facility and provide a brief general orientation to the Museum

• Be responsible for ticket sales and effective handling of the cash drawer

• Have the ability to rotate to other roles, including acting as gallery monitor, retail sales assistant, and special events set ups, as needed

Additional Key Responsibilities:

• Process sales transactions; process ticket sales for exhibitions, public programs and special events

• Monitor and replenish stock of supplies; maintain and balance cash drawer

• Assist customers and visitors with their purchases and handle special purchase requests

• Provides general orientation for guests provides orientation in galleries and acts as gallery monitor

• Assist in opening and closing retail outlets, as needed, for special events

• Other duties as assigned

Required Education and Experience:

• High School Diploma or GED required

• Previous experience in a customer service position to include cash handling experience

• Good oral communication skills along with basic math aptitude

Physical Factors:

• Must be able to sit and stand for extended periods of time

• Must be able to lift 10 lbs

Working Conditions:

• Museum / office environment

May require work on nights and weekends for special events

Qualified applicants should email a resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..


Security Officer

Type: Part-Time

General Summary of Duties:  

The Museum Security Officer patrols and guards museum property against vandalism, theft, fire and trespassing. The position effectively communicates the policies and practices established for the protection and safety of museum staff, guests, physical structure, and museum assets. The position assists museum guests by responding to various inquiries and requests. The position also takes on a primary role in the event of an emergency.

Essential Functions:

• Guards and patrols the museum collections, equipment, building and grounds against theft, defacing, or any other action liable to cause damage to museum property

• Provides general assistance to museum guests as needed

• Directs museum guests to various museum exhibits and other museum facilities

• Guard and patrol special events around the museum

• Permit only authorized person to enter property during non-business hours

• Accept and record time of any deliveries as is appropriate

• Other duties as assigned

Qualifications:

• High school diploma required; or GED equivalent

• Ability to use computer and word processing programs

• Ability to understand and follow oral and written directions      

• Ability to walk and stand during shift while assigned to galleries or patrol of building property

• May be require work on nights, weekends, and holidays

• Knowledge of security methods and practices, preferred

• Security experience is preferred

Qualified applicants should email a resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..